Support information
FAQ
Shipping info
Privacy policy
What are your shipping options and delivery times?
We carry out wholesale and retail deliveries all over the world. You can be sure that you will receive your order, wherever you are. The minimum delivery time is 3 business days. The exact terms depend on the work of the courier service and are negotiated separately.
How do I track my order?
We carry out wholesale and retail deliveries all over the world. You can be sure that you will receive your order, wherever you are. The minimum delivery time is 3 business days. The exact terms depend on the work of the courier service and are negotiated separately.
How much time do returns take to be processed?
We carry out wholesale and retail deliveries all over the world. You can be sure that you will receive your order, wherever you are. The minimum delivery time is 3 business days. The exact terms depend on the work of the courier service and are negotiated separately.
How do I place a pickup in store order?
We carry out wholesale and retail deliveries all over the world. You can be sure that you will receive your order, wherever you are. The minimum delivery time is 3 business days. The exact terms depend on the work of the courier service and are negotiated separately.
How will my order be delivered?
We carry out wholesale and retail deliveries all over the world. You can be sure that you will receive your order, wherever you are. The minimum delivery time is 3 business days. The exact terms depend on the work of the courier service and are negotiated separately.
What are the shipping fee and delivery timeline?
We carry out wholesale and retail deliveries all over the world. You can be sure that you will receive your order, wherever you are. The minimum delivery time is 3 business days. The exact terms depend on the work of the courier service and are negotiated separately.
What does in-stock, backordered and made-to-order mean?
We carry out wholesale and retail deliveries all over the world. You can be sure that you will receive your order, wherever you are. The minimum delivery time is 3 business days. The exact terms depend on the work of the courier service and are negotiated separately.
How do I find my order number?
We carry out wholesale and retail deliveries all over the world. You can be sure that you will receive your order, wherever you are. The minimum delivery time is 3 business days. The exact terms depend on the work of the courier service and are negotiated separately.
Shipping information
We guarantee the availability of the goods presented on the site. When picking up your orders at the pick-up point, you can inspect the order, try it on, take a selfie in a new look and, if the item does not fit, you can easily return it.
When paying 100% of the cost of the order with a bank card on the site or using the Personal Account, regardless of the chosen delivery method, delivery will be free!
Free shipping
Free Standard Ground Shipping is available within the contiguous United States on orders over $50 (excluding discounts/promotions and tax).
Scent Club members receive free shipping on their monthly boxes within the contiguous United States. Learn more about becoming a Scent Club member here.
Free shipping is automatically applied to qualifying orders upon check out.
Shipping fees and methods (US)
We deliver in several ways. This can be courier delivery, targeted delivery or pickup from the point of issue of goods. The courier does not advise buyers and cannot return the order.
Shipping Method |
---|
Standard |
UPS 2 Day |
UPS Overnight |
Estimated Transit Time |
---|
3-10 business days |
2 business days |
1 business day |
Shipping Charges |
---|
$6.99 + tax |
$15 + tax |
$25 + tax |
The User understands and agrees that: delivery is a separate service that is not an integral part of the Goods purchased by the Buyer, the performance of which expires at the time the Recipient receives the Goods and makes payment for it.
Privacy policy
This Personal Data Privacy Policy applies to all information that the Online Store can receive about the User while using the Online Store website, programs and products of the Online Store.
The use by the User of the website of the online store means acceptance of this Privacy Policy and the terms of processing of the User’s personal data.
In case of disagreement with the terms of the Privacy Policy, the User must stop using the website of the online store.
Collection of information
This Privacy Policy applies only to the website of the online store. The online store does not control and is not responsible for the websites of third parties to which the User can follow the links available on the website of the online store.
Personal data authorized for processing under this Privacy Policy is provided by the User by filling out the registration form on the Website of the online store and includes the following information:
- last name, first name;
- contact phone number of the User;
- E-mail address;
- delivery address of the Goods.
Use of information
The online store protects Data that is automatically transmitted while viewing ad units and when visiting pages on which the system’s statistical script is installed.
Any other personal information not specified above (purchase history, browsers and operating systems used, etc.) is subject to secure storage and non-distribution.
Purposes of collecting personal information:
- Identification of the User registered on the website of the online store for placing an order and (or) concluding a contract for the sale of goods remotely.
- Providing the User with access to personalized resources of the Website of the online store.
- Notifications to the User of the Website of the online store about the status of the Order.
- Providing the User with effective customer and technical support.
Security & data access
The processing of the User’s personal data is carried out without time limit, in any legal way, including in personal data information systems using automation tools or without using such tools.
The User agrees that the Site Administration has the right to transfer personal data to third parties, in particular, courier services, postal organizations, telecommunication operators, solely for the purpose of fulfilling the User’s order placed on the Site of the online store, including the delivery of the Goods.
Complaints & contact information
The site administration undertakes to take precautions to protect the confidentiality of the User’s personal data in accordance with the procedure usually used to protect this kind of information in existing business transactions.